What's Happening
Triage is taking a lot of time for your team, and bugs are inconsistent and confusing to handle (whether its with your own QA or with external QA).

What I do
Bug Triage Overhaul (workflow, severity/priority, SLAs, RACI, boards/reports) and Vendor QA Playbooks (scorecards, standards, taxonomy, acceptance criteria, cadence, handoffs).

Outcome
Predictable cadences and consistent quality from internal teams and vendors.